51黑料 Terms and Conditions
Please read the following important terms and conditions before you buy anything from us and check that they contain everything you want and nothing that you are not willing to agree to.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
WHO ARE WE?
We are 51黑料 (鈥�51黑料鈥�), incorporated and registered in England and Wales by Royal Charter with registered number RC000879.
Our principal place of business is at: 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH.聽
Whilst the Services will primarily be provided by 51黑料, there are some instances where Services are provided by other entities that we are associated with.聽 Each of these entities is independently responsible for legal and regulatory compliance and the operation of their own business. Please note that all bookings made through our Site are made directly with the entity whose details are specified on the Site at the time of booking.聽 The resulting legal contract is between you and the relevant entity whose details are specified on the Site at the time of booking and is subject to these terms and conditions.
In this contract:
- 鈥�we鈥�, 鈥�us鈥� or 鈥�our鈥� means 51黑料 or any other party referred to on our website and
- 鈥�you鈥� or 鈥�your鈥� means the person buying the service from us.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
1.聽 DEFINITIONS
In these Conditions, the following words shall have the following meanings:
- Commencement Date means the date stated for the provision of the service set out either in the booking form or on our Site at the time of booking, as the case may be.
- Conditions means these terms and conditions.
- Contract means the content of your Order, these Conditions and any Special Conditions which may apply.
- Fee(s) means the fee(s) payable by you for us to perform the Service.
- Order means your order for Services as set out either in the booking form or as you have selected on our Site at the time of booking, as the case may be.
- Organisation means either a business or local authority who places an Order for Service.
- Services means the specific service provided by us set out either in the booking form or as you have selected on our Site at the time of booking, as the case may be.
- Site means /
- Special Conditions means any special conditions set out in the Schedule to these Conditions.
2.聽 INTRODUCTION
2.1聽 If you buy Services from us, you agree to be legally bound by this Contract.
2.2聽 When buying any Services from us you also agree to be legally bound by any extra terms which may add to, or replace some of, this Contract. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month鈥檚 notice. The Client can end this contract at any time by giving one month notice if we inform you that extra terms apply.
2.3聽 Any extra terms referred to above shall form part of this Contract as though set out in full here.
3.聽 INFORMATION WE GIVE YOU
3.1聽 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.
3.2聽 We will give you this information in a clear and understandable way. The details of our Services are available to you on our website and can be viewed prior to placing any Order with us. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 15).
3.3聽 The key information we give you by law forms part of this Contract (as though it is set out in full here).
3.4聽 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
4.聽 YOUR PRIVACY AND PERSONAL INFORMATION
4.1聽 Our Privacy Policy is available at /privacy-policy/.
4.2聽 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
5.聽 ORDERING SERVICES FROM US
5.1听 Below, we set out how a legally binding contract between you and us is made.
5.2听 Any quotation given by us before you make an order for Services is not a binding offer by us to supply such Services.
5.3听 When you decide to place an Order with us, this is when you offer to buy such Services from us.
5.4听 Where you place an Order on our Site, please read and check your order carefully before submitting it.
5.5听 When you place your Order we will acknowledge it by email. This acknowledgement does not, however, mean that your Order has been accepted by us.
5.6聽 We may contact you to say that we do not accept your This is typically for the following reasons:
- 5.6.1聽 we cannot carry out the Services (for example, because we have a shortage of staff);
- 5.6.2聽 we cannot authorise your payment;
- 5.6.3聽 we are not allowed to sell the Services to you (for example, because you are under age to buy the requested Services); or
- 5.6.4聽 there has been a mistake on the pricing or description of the Services.
5.7听 We will only accept your Order when we email you to confirm this (Confirmation Email). At this point a legally binding contract will be in place between you and us.
6.聽 CONSUMERS鈥� STATUTORY RIGHT TO CANCEL
6.1听 This section 6 shall only apply where someone contracts with us as a consumer. This section does not apply where an Organisations places an Order with us.
6.2听 As a consumer ordering a Service from us, you have the right to cancel this Contract within 14 days of placing your Order without giving any reason (Cancellation Period). However, you do not have the right to cancel if you requested for us to start providing the Services during the cancellation period and the Services are fully performed (i.e. the work is completed) during this period. This is further explained in clauses 6 and 6.7 below.
6.3听 The cancellation period will expire after 14 days from the day of the conclusion of the Contract.
6.4听 To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this Contract. You may use the model cancellation form attached to this Contract, but it is not obligatory.
6.5听 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6.6聽 We will not start providing the Services during the 14-day cancellation period unless you ask us Therefore, when you are ordering Services from us with are due to commence within 14-days of the conclusion of this Contract, at the point that you confirm to us that you have read and accepted these terms and conditions you are requesting that we start providing the Services during the cancellation period.
6.7听 This means that if you requested for us to start providing the Services during the cancellation period and the Services are fully performed (i.e. the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this Contract even if the cancellation period has not expired.
6.8听 This does not affect the rights you have if your Services are faulty. A summary of these rights is provided at the top of this contract. See also clause 13 below.
7.聽 EFFECTS OF CANCELLATION UNDER CLAUSE 6
7.1听 If you cancel this Contract under clause 6 above, we will reimburse to you all payments received from you unless you requested for us to start providing the Services during the cancellation period, in which case we may request that you pay us:
- 7.1.1听 for the Services we provided up to the time you told us that you want to cancel this Contract, which will be an amount in proportion to the Services performed up to that point in comparison with the full price under this Contract; or
- 7.1.2听 the full price under this Contract, if you lost your right to cancel this Contract because the Services were fully performed (i.e. the work was completed) during the cancellation period.
7.2听 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
7.3听 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
8.聽 QUALIFICATION FRAMEWORK
8.1听 If, as a Consumer, you wish to cancel your Order relating to the Qualification Framework after the Cancellation Period in clause 6 has expired, you will not be entitled to a refund. If you are not able to fulfil your exam date, you may contact us to request to move to a new exam date.
8.2听 If, as an Organisation, you wish to cancel your Order relating to the Qualification Framework, you will not be entitled to a refund. If the candidate you have booked onto the Qualification Framework is not able to fulfil the exam date, you may contact us to request to move to a new exam date. If the candidate you have booked onto the Qualification Framework wishes to withdraw, the Organisation may substitute that candidate for a new candidate, but the Organisations shall at all times continue to meet its financial commitments to us.
8.3听 Any requests should be made in writing and emailed to [email protected].
8.4听 All queries should be directed to the Qualification & Education team [email protected].
8.5听 Please note, due to circumstances beyond our control, speakers, venue, content and timings may vary.
8.6听 We reserve the right to cancel the event if necessary and issue a full refund of fees.
8.7听 We will not be held liable for any transport or accommodation costs incurred as a result of any cancellation of a course.
9.聽 COMPETENCY FRAMEWORK
9.1听 If, as a Consumer, you wish to cancel your Order relating to the Competency Framework after the Cancellation Period in clause 6 has expired, you may cancel your Order but you will not be entitled to a refund.
9.2听 If you place an order as an Organisation relating to the Competency Framework, you will not be entitled to a refund. You can contact us to arrange for the candidate log in details to be assigned to a new individual within the Organisation.
9.3听 All queries should be directed to the Qualification & Education team [email protected]
9.4听 Please note, due to circumstances beyond our control, speakers, venue, content and timings may vary.
9.5听 We reserve the right to change the style of delivery.
9.6听 We reserve the right to cancel the event if necessary and issue a full refund of fees.
9.7听 We will not be held liable for any transport or accommodation costs incurred as a result of any cancellation of a course.
10.聽 SUBSCRIPTION SERVICE
10.1听 We invoice for our subscription services annually, in advance.
10.2听 If we have not received payment within 30 days of the date of your invoice in accordance with condition 12.4, without prejudice to any of our other rights and remedies, we may disable your password, account and access to all or part of the Services and we shall be under no obligation to provide any or all of the Services while the invoice concerned remain unpaid.
11.聽 CARRYING OUT THE SERVICES
11.1听 We shall start providing the Services on the Commencement Date.
11.2听 Our carrying out of the Services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the Services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.
12.聽 FEES AND PAYMENT
12.1听 The Fees for the Services are as set out either in the booking form or on our Site at the time of booking, as the case may be.
12.2听 We may invoice you for our Services at any point after the Order has been accepted by us
12.3听 If you have ordered our Services through a booking form, payment is to be made using the payment method set out in on the booking form.
12.4听 Payment of our invoices must be received within 30 days of the date of the invoice, in full and in cleared funds to our nominated bank account.
12.5听 If your payment is not received by us by the due date, we may charge interest on any balance outstanding at the rate of 4% per year about the Bank of England base rate.
12.6听 If your payment is not received by us by the due date, we reserve the right to suspend any Service you may have ordered and be in receipt of.
12.7听 Nothing in this clause affects your legal rights to cancel the Contract during the cancellation period as set out in clauses 6 and 7.
12.8听 All prices stated are inclusive of VAT and any other applicable taxes unless expressly stated otherwise.
13.聽 NATURE OF THE SERVICES
13.1听 The Consumer Rights Act 2015 gives you certain legal rights (also known as 鈥榮tatutory rights鈥�). The services that we provide to you must be carried out with reasonable care and skill. In addition:
- 13.1.1听 where the price has not been agreed upfront, the cost of the services must be reasonable; and
- 13.1.2听 where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.
14.聽 FAULTY SERVICES
14.1听 The 颁辞苍蝉耻尘别谤听搁颈驳丑迟蝉听础肠迟听2015 sets out that you can ask us to repeat or fix a Service if the Services are not carried out with reasonable care and skill.
14.2听 If the Services we have provided to you are faulty, please contact us using the contact details at the top of this contract.
15.聽 END OF THE CONTRACT
If this Contract is ended it will not affect our right to receive any money which you owe to us under this contract.
16.聽 LIMITATION ON OUR LIABILITY
16.1听 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
- 16.1.1听 losses that were not foreseeable to you and us when the contract was formed;
- 16.1.2听 losses that were not caused by any breach on our part;
- 16.1.3听 business losses; or
- 16.1.4听 losses to non-consumers.
17.聽 THIRD PARTY RIGHTS
No one other than a party to this contract has any right to enforce any term of this Contract.
18.聽 DISPUTES
18.1听 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this Contract.
18.2听 The Complaint Handling Policy can be accessed here: /media/3180285/ctsi-complaints-process-2023.pdf
19.聽 GOVERNING LAW
The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
20.聽 JURISDICTION
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
