British Pest Control Association (BPCA)
听
Contact details
Address
4a Mallard Way
Derby
DE24 8GX
Contact information
Tel: 01332 225104
E-Mail: [email protected]
Web:
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Other
The entity is competent for disputes initiated by
- Consumers
The entity is competent for disputes against traders established in
- UK
Procedure
Fees
- Free to consumer
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- 2 months
Conduct of the procedure
- Writing
- Orally
Outcome of the procedure
- Binding
听Binding
- Upon agreement of both parties
Grounds for refusal
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
