CCWE - Consumer Code for Weddings & Events
CCWE - Consumer Code for Weddings & Events
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Contact details
Address
Premier House
1st Floor
1-5 Argyle Way
Stevenage
SG1 2AD
Contact information
Tel : 0330 094 0365
E-Mail: [email protected]
Type or sector of disputes
The entity is competent for disputes in the following sectors
Consumer Goods
- Food - Other
- Non-alcoholic beverages
- Alcoholic Beverages
- Clothing (including tailor made goods) and footwear
- Books, magazines, newspapers, stationery (excluding postal delivery)
- Cosmetics and toiletries for personal care
- Jewellery, silverware, clocks, watches and accessories
- other
General Consumer Services
- Cleaning, repair and hiring of clothing and footwear
- Other
Leisure Services
- Hotels and other holiday accommodation
- Restaurants and bars
- Cultural and entertainment services
- Other leisure services
Transport Services
- Rental services
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The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fee to the consumer
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The average length of the procedure is 40 days
Conduct of the procedure
- The procedure can be conducted orally and in writing
Outcome of the procedure
- The outcome of the procedure is binding on the trader upon agreement of both parties
Grounds for refusal
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
