Electric Vehicle Consumer Code (EVCC)
Electric Vehicle Consumer Code (EVCC)
Contact details
Address
80 Strand
London
WCR2 0DT
Contact information
Tel: 0207 981 0850
E-Mail: [email protected]
Web: www.electric-vehicle.org.uk
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Supply and installation of Electric vehicle home charge points
The entity is competent for disputes initiated by
- Consumers
The entity is competent for disputes against traders established in
- UK
Procedure
Fees
- Free to consumers
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- 45 days
Conduct of the procedure
- Orally and in writing
Outcome of the procedure
- Non-binding
Grounds for refusal
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
- The consumer did not attempt to contact the trader first to try and resolve the matter
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or court
