Energy Ombudsman
We鈥檙e approved by Ofgem - the UK gas and electricity regulator - to independently handle disputes between consumers and energy suppliers.
Please click here for a list of providers that are part of our scheme.
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Contact details
Address
Energy Ombudsman
P.O. Box 966
Warrington
WA4 9DF
Contact information
Email address: [email protected]听
Website:
Phone: 0330 440 1624
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Gas
- Electricity
- Heat
- Energy Networks听
- Third Party Intermediaries (Brokers)
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The entity is competent for disputes against traders established in
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- 听Romania
- Nord-Vest
- Centru
- Nord-Est
- Sud-Est
- Sud - Muntenia
- Bucure艧ti - Ilfov
- Sud-Vest Oltenia
- Vest
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
- Fees听have to听be paid by the trader
- Variable fee
- Traders fees range up to 拢650 per case
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- Language(s)
The entity is handling the procedure in the following languages:
- Bulgarian
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- French
- German
- Greek
- Hungarian
- Icelandic
- Italian
- Latvian
- Lithuanian
- Maltese
- Norwegian
- Polish
- Portuguese
- Romanian
- Slovak
- Slovenian
- Spanish
Average length of the procedure (in days or months)
- The procedure has an average length of 42 days
Conduct of the procedure
- The procedure is done:听in writing , orally
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The entity听does not require听the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding upon agreement by one or both parties
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Grounds for refusal
