Home Insulation & Energy Systems Quality Assured Contractors Scheme - hies
The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products. This is a free service for consumers. Please click for a list of our members.
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Contact details
Address
Centurion House
Leyland
PR25 3GR
United Kingdom
Contact information
Email address:听[email protected]
Website:听
Phone:听0344 324 5242
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Energy and Water
- Electricity
- Gas
- Other energy sources
- General Consumer Services
- House maintenance and improvement services
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
- No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 7 days
Conduct of the procedure
- The procedure is done:听in writing , orally
- The entity听does not require听the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on traders
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
