Optical Consumer Complaints Service - OCCS
A service for consumers wishing to resolve issues within the optical care profession who have exhausted the trader鈥檚 internal complaint system. This is a free service to consumers.
Contact details
Address
6 Market Square
Bishop鈥檚 Stortford
CM23 3UZ
United Kingdom
Contact information
Email address: [email protected]
Website: Phone: 0344 800 5071
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Health
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Medical devices and other physical aids used by patients
-
Health services
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
-
No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 45 days
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
