Renewable Energy Consumer Code - RECC
RECC are a member鈥檚 scheme, and their members must adhere to the code of conduct, which includes engaging in the ADR process. There is no fee for consumers for ADR. Click to find a list of members.
Contact details
Address
Brettenham House
2-19 Lancaster House
London
WC2E 7EN
United Kingdom
Contact information
Email address: [email protected]
Website: Phone: 0207 981 0850
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Consumer Goods
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House maintenance and improvement goods
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Energy and Water
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Other energy sources
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General Consumer Services
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House maintenance and improvement services
The entity is competent for disputes initiated by
- Consumers against traders (C2B)
The entity is competent for disputes against traders established in
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Ireland
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United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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Fixed fee
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There is no charge for traders to use the mediation service for the first four consumer disputes are handled within a 12-month period.
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
