Society of Ticket Agents & Retailers
STAR will help resolve disputes with ticket sellers after you have exhausted their internal complaints procedures. They will only deal with your complaint if the trader is a member, you can find the list of members . The service has no fee for consumers.
Contact details
Address
Blake House, 18 Blake Street, YORK. YO1 8QG
Contact information
Email address: [email protected]
Website: Phone: +44 (0) 1904234737
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Consumer Goods
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Other
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Leisure Services
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Other leisure services
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The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on traders
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
