The Carpet Foundation
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Contact details
Address
60 New Road
Kidderminster
DY101AQ
Contact information
Website: www.carpetfoundation.com
E Mail address: [email protected]
Telephone: 01562 755568
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Type or sector of disputes
The entity is competent for disputes in the following sectors
- Other
The entity is competent for disputes initiated by
- Consumers against trader (C2B)
- Traders against consumers (B2C)
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- Conciliation is free.
- For arbitration; Consumer pays 拢25+VAT, Trader pays 拢55 + VAT
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The average length of procedure is 2 months
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The outcome of the procedure is non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
