The Waterways Ombudsman
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Contact details
Address
The Waterways Ombudsman
PO Box 18745
Sutton Coldfield
B73 9YE听
Contact information
Email address: [email protected]
Website: Phone: 0777 11 50 500
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Leisure Services
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Other leisure services
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The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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听Variable fee
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听
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Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 3 months
Conduct of the procedure
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The procedure is done: in writing, orally
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听The entity requires the physical presence of the parties and/or their representative in some cases
Outcome of the procedure
- The outcome of the procedure is binding on traders
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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听The dispute is frivolous or vexatious
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听The complaint is being or has previously been considered by another dispute resolution body or by a court
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听The consumer has not submitted the complaint to the dispute resolution body within the required time limit
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听Dealing with the dispute will seriously affect the functioning of the dispute resolution body
