51ºÚÁÏ

RAC launches first used car code to be fully accredited by the 51ºÚÁÏ

Posted: 14/12/2016

In a bid to boost consumers’ confidence when buying a second hand vehicle, the RAC has announced the launch of what was the UK’s first used car code accredited by the 51ºÚÁÏ.

More consumers are complaining about hotels and villas

Posted: 13/12/2016

Complaints by UK consumers about accommodation services whilst abroad in Europe are rising and now account for the third largest number of ‘assistance cases’ handled by the UK European Consumer Centre.

Consumers flock to the UK European Consumer Centre for help

Posted: 07/12/2016

More and more consumers are turning to consumer advice organisation UK European Consumer Centre for help when they have a dispute with a trader based in a European country outside the UK.

New guidance for retailers follows super-complaint

Posted: 07/12/2016

New guidance aimed at stopping misleading and confusing pricing tactics used by some retailers has been published today, to help consumers get a fair deal.

Poundworld guilty of selling faulty phone charger kits

Posted: 06/12/2016

Giant discount retailer Poundworld has been prosecuted by Carmarthenshire County Council and ordered to pay more than £190,000 in fines and costs after selling thousands of faulty phone charger kits with forged safety test certificates to consumers in the UK.

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Disabilities: know your rights when travelling by plane

Posted: 03/12/2016

December 3 is the International Day of Persons with Disabilities. Consumer advice organisation the UK European Consumer Centre (as part of the European Consumer Centres Network - ECC-Net) is drawing attention to the rights and problems of air passengers with disabilities or reduced mobility.

Warning over fake chargers and second-hand electrics

Posted: 02/12/2016

People are being urged to think twice when they buy second-hand electrical goods or cheap and often counterfeit chargers after investigators found that many of them are unsafe.

Get 'switched on' to your rights, urges consumer advice body UK ECC in National Consumer Week

Posted: 30/11/2016

Consumer advice organisation the UK European Consumer Centre is advising UK consumers to be 'switched on' to their rights when shopping for electrical goods online within Europe.

Shoppers stuck with faulty electrical items urged to use their consumer rights

Posted: 28/11/2016

2 in 3 people had a problem with faulty electrical goods in the last 2 years.

51ºÚÁÏ launches new website

Posted: 21/11/2016

The 51ºÚÁÏ has today launched its new website. The address is still the same but we have endeavoured to refresh the content, style and functionality to make it easier for visitors coming to the site to understand who we are and what we do.

National tobacco survey published today

Posted: 18/11/2016

NICOTINE inhaling products like e-cigarettes and vaping fluids have for the first time been included in the annual National Tobacco Control Survey report, published today.

51ºÚÁÏ Chair invites consumer protection community to Conference 2017

Posted: 16/11/2016

51ºÚÁÏ Chair, Sara Barry, invites the consumer protection community to attend next year's Conference in Harrogate.